PlayMetrics SafeSport Verification and U.S. Soccer Learning Center

PlayMetrics verifies SafeSport completion through the U.S. Soccer Learning Center, not directly through SafeSport.

If your SafeSport training is current but appears incomplete in PlayMetrics, your certification may need to be connected to your U.S. Soccer Learning Center account.

Before you begin

SafeSport linking is separate from AYSOU. Having your AYSOU account connected and other training marked complete does not automatically verify SafeSport.

Use your existing U.S. Soccer Learning Center account if you already have one.

Step 1 — Open your SafeSport requirement

1. Log in to PlayMetrics and switch to your Member Profile.
2. If you are in your Club/Region profile, click your profile name in the upper-left corner and select your Member Profile.
3. Go to Complete Requirements → Clearances → SafeSport.

Step 2 — Try verifying your existing account

If you already have a U.S. Soccer Learning Center account:

1. Enter the email address associated with that account.
2. Click Verify Membership.

If PlayMetrics finds your membership and SafeSport updates to complete, no further action is needed.

If your account cannot be found or SafeSport remains incomplete, continue below.

Step 3 — Connect your SafeSport certification

1. Click the U.S. Soccer Learning Center link in the PlayMetrics SafeSport clearance.
2. Sign in to your existing Learning Center account. If you do not have an account, create one.
3. When creating an account, use the same email address you used for SafeSport training to help match your records.
4. In the Learning Center, connect your existing SafeSport certification to your account.
5. Confirm that your SafeSport completion appears in the Learning Center.

Step 4 — Return to PlayMetrics and verify

1. Return to your Member Profile → Complete Requirements → Clearances → SafeSport.
2. Enter your U.S. Soccer Learning Center account email address or USSF ID.
3. Click Verify Membership.
4. Confirm that SafeSport now shows as complete.

If SafeSport still appears incomplete

Check that you entered the email address associated with your U.S. Soccer Learning Center account. This may differ from your PlayMetrics login email.

If you have trouble creating or accessing your U.S. Soccer Learning Center account, or getting your SafeSport record to appear there, contact learningcentersupport@ussoccer.org.

Seek help connecting your existing certification before repeating the training. You may need to complete SafeSport again through the Learning Center if the existing certification cannot be connected.

When requesting help, explain:

• Whether SafeSport completion appears in the Learning Center.
• What happens when you click Verify Membership in PlayMetrics.
• Any error message displayed.

Related guidance

See PlayMetrics Volunteer Positions and Compliance for the roles and tiers that require SafeSport.

Need help

• Learning Center account access or SafeSport record linking: learningcentersupport@ussoccer.org
• PlayMetrics verification or system questions: success@playmetrics.com
• AYSO training or policy questions: support@ayso.org