Dispute Charge

From AYSO Wiki

Disputing Divvy Transactions from the Divvy website:

  • From the Transactions page, select the transaction wanting to dispute.
  • Select on the Transactions details and click Dispute transaction.
Dispute charge 1.png

·        Select Dispute type:

  • Fraud
  • Discrepancy
Dispute charge 2.png


Fraud:

  • Select Cancel Card and Continue. (Card will be terminated)
  • Physical card: order new one.
  • Virtual card: delete the card and create a new one.

*Note: It may take up to 90 days for dispute to be reviewed. After a resolution has been made, fraud specialist will contact you.  

Dispute charge 3.png

Discrepancy:

  • Choose dispute type.

**Note: Before disputing transaction, it is recommended to contact the merchant first to resolve the discrepancy issue.

  • Fill out questionnaire form (please be detailed) and click submit.

Disputing a Divvy transaction from mobile app:

  • On the Transactions page, select the transaction wanting to dispute.
  • Click on three dots  and select Dispute transaction.
Dispute charge 5.png


Select Fraud or Discrepancy.

Fraud:

  • Select Cancel Card and Continue. (Card will be terminated)
  • Physical card: order new one.
  • Virtual card: delete the card and create a new one.

*Note: It may take up to 90 days for dispute to be reviewed. After a resolution has been made, fraud specialist will contact you.

Dispute charge 6.png


Discrepancy:

  • Select reason for the dispute.
  • Scroll down to see all options.

**Note: Before disputing transaction, it is recommended to contact the merchant first to resolve the discrepancy issue.

  • Fill out questionnaire form (please be detailed) and click submit.
Dispute charge 7.png

See Also